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Monday, 20 August 2018

Customer Support Centre- Team Lead @Ikea Hyderabad jobs


Customer Support Centre- Team Lead



Location:
Hyderabad


Industry: Marketing and Furniture Industry

Occupational Category: Customer Support Centre

Hours: Full-time, 40 hours per week

Salary: Rs 10000 - 50,000/-


Description: Ikea india.
We are home furnishing specialists from Sweden and create home furnishing solutions for the many people. Life at home can be a lot more fun and functional with the right solutions to enable you to make your space, yours. We put our effort to find better ways to offer affordable solutions for the everyday life at home. Because a home to love, is for everyone.

ikea hyderabad
ikea hyderabad india jobs


1. Contribute to the operational implementation of the unit action plan within the team.

2.Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools.

3. Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible.

​4. Monitor and feedback on working methods, productivity and quality on team and individual level.

5. Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level.

6. Build a committed team with a strong culture based on customer focus, high performance and pride in their work.

7. Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans.

Customer Support Centre- Team Lead @Ikea Hyderabad jobs 


Responsibilities:
  • Knowledge of contact Centre business. 
  • Deep knowledge about relevant Sales and Customer Relation processes, tools and working methods. 
  • Knowledge about IKEA Brand, culture and values.
  • Knowledge about change management.
  • Knowledge of country employment legislation.
  • Understanding of customer behavior. 
  • Strong problem solving and conflict handling skills.
Educational requirements:
  • Any Degree Bachelor's Degree.
Experience requirements:
  • 8-9 years of experience working in a highly customer-focused organization. 3-4 years of team handling role.
Desired Skills:
  • Strong communication skills with the ability to adjust the communication style based on receiver.
  • Ability to communicate confidently and clearly in local language(s) and fluent in English.
  • Ability to prioritize and organize work and the work of others in order to make the most efficient use of the time available.
  • Confident decision-maker.
Qualifications:
  • Ability to work in a team environment with members of varying skill levels.
  • Highly motivated.
  • Learns quickly.
Benefits:
  • Ikea India provides top-tier employee compensation benefits and a relaxed, team-oriented work environment, including: Medical, Life, Dental
Incentives:
  • Performance-based annual bonus plan, project-completion bonuses

Jobs in Ikea Hydeabad

Ikea India Store

IKEA HITEC City,
Raidurg, Serilingampally, Mandal,
Survey no. 83/1, Plot No.25, 26, Part 29 Panmaqtha, Rangareddy,
Hyderabad, 500032,
Telangana, India.

Ikea India Call us

1800 419 4532

If interested in this position, please email us your resume, along with salary requirements and a cover letter to Jobs at ikea hyderabad
Date Posted: Aug 10th